Showroom · Sales desk
Staff–customer interaction at the sales desk
Staff–customer interaction analytics uses computer vision to tell staff from customers at a counter and time each interaction. Graeon Netra links a staff member to the customer they are serving and records waiting and service time, with faces blurred for privacy.
Real footage with Graeon Netra running on it. Client names are removed.
What you're seeing
Who is being served, and for how long
Netra labels staff and customers at the desk, links each pair and times the interaction. Faces are blurred on the feed.
00:031DetectedNetra picks up the object or person the moment it enters the camera's zone.
00:052Tracked & countedIt follows it through the zone and updates the running count on the feed.
00:083RecordedThe event is logged with its video clip and written into the ERP.
How it works
From the camera into your ERP
- 01Existing cameraShowroom · Sales desk
- 02Netra detectsWho is being served, and for how long
- 03Rule & alertThresholds set per zone; the right person is notified on the app or WhatsApp
- 04Written into the ERPStore analytics and HRMS
What it changes
The difference on the floor
- Service time per customer
- Customers left waiting flagged
- Staff coverage at the desk by hour
- Runs on the cameras already installed — no new hardware
- Source
- Showroom · Sales desk
- Event
- Who is being served, and for how long
- Detected by
- Netra AI
- Written to
- Store analytics and HRMS
- Evidence
- Video clip attached
- Status
- Synced
Frequently asked questions
Answers to the most frequent questions
Is customer privacy protected?
Yes. Faces are blurred on the feed and no identity is stored; only counts and timings are recorded.
Does it need new cameras?
No. Graeon Netra runs on the plant's existing CCTV. The clip on this page shows Netra on real plant footage.
Where does the data go?
Into Graeon ERP and HRMS modules, kept in step with Tally or Oracle through ready connectors; other systems are connected through our API as a project. Alerts also reach the Netra mobile app, email and SMS.
Built on
Netra AI
The core vision AI engine for real-time analysis and insights
Sales & Distribution
From enquiry to quotation to invoice, with receivables and dispatch status on the phone
AI Video Analytics for Retail Stores
All Graeon solutions for this industry
More use cases
Run this on your own cameras
Book a demo and we'll map staff–customer interaction to your plant's existing CCTV.